This website is available to clients that have CalFresh, CalWORKs, Medi-Cal, or General Relief programs that are approved, pending, or have been discontinued or denied within the past 90 days
If your case has been determined to be employee related you will not be able to create an account
When creating an account the information of the primary applicant (case payee) must be used
How do I find my Case Number?
Documents
Any Department of Social Services correspondence
EBT Card
Your case number is the last 7 digits located on the front of your EBT card
How do I reset my password?
Click on the Login button
Under the Password field click on Forgot Password
In the Forgot Password page enter the e-mail used to create account and click Submit
You will receive an e-mail instruction you how to reset your password
How do I change my associated email?
Click on the Menu button and select Account Settings from the available options
Update your e-mail in the Email/Username field and click the Save button
How do I access my account if I am locked out?
After 6 failed attempts you will be locked out for 15 minutes
After 15 minutes you will be able to login again
How do I change the language?
Click Select Language at the top right hand corner of the page
How do I change my password when logged in?
Click on the Menu button and select Account Settings from the available options
In the Account Settings page click the Change Password button
How do I report discrepant information/if my information is incorrect what do I do?
Login to your account
Click on the Menu button and select My Case from the available options
Below the Case Information section click the Click Here button
You will be navigated to the incorrect information page where you will select the category of the information and enter in the correct information
*This form is not to be used for reporting change of address or change of phone number.
How long will it take for uploaded documents to be reviewed by a worker?
Please allow up to 72 hours for your document to be uploaded and viewable by a worker
How long before case updates are shown on the DSS PASS website?
Any updates made to a case may take between 24 and 72 hours to be viewable on this site