DSS PASS - Helpful Videos

DSS PASS - Frequently Asked Questions

How do I know if I can create an account?

• This website is available to clients that have CalFresh, CalWORKs, Medi-Cal, or General Relief programs that are approved, pending, or have been discontinued or denied within the past 90 days
• If your case has been determined to be employee related you will not be able to create an account
• When creating an account the information of the primary applicant (case payee) must be used

How do I find my Case Number?

• Documents
  • Any Department of Social Services correspondence
• EBT Card
  • Your case number is the last 7 digits located on the front of your EBT card
    

How do I reset my password?

• Click on the Login button
• Under the Password field click on Forgot Password
• In the Forgot Password page enter the e-mail used to create account and click Submit
• You will receive an e-mail instruction you how to reset your password

How do I change my associated email?

• Click on the Menu button and select Account Settings from the available options
• Update your e-mail in the Email/Username field and click the Save button

How do I access my account if I am locked out?

• After 6 failed attempts you will be locked out for 15 minutes
• After 15 minutes you will be able to login again

How do I change the language?

• Click Select Language at the top right hand corner of the page

How do I change my password when logged in?

• Click on the Menu button and select Account Settings from the available options
• In the Account Settings page click the Change Password button

How do I report discrepant information/if my information is incorrect what do I do?

• Login to your account
• Click on the Menu button and select My Case from the available options
• Below the Case Information section click the Click Here button
• You will be navigated to the incorrect information page where you will select the category of the information and enter in the correct information

*This form is not to be used for reporting change of address or change of phone number.

How long will it take for uploaded documents to be reviewed by a worker?

• Please allow up to 72 hours for your document to be uploaded and viewable by a worker

How long before case updates are shown on the DSS PASS website?

• Any updates made to a case may take between 24 and 72 hours to be viewable on this site