DSS PASS - Helpful Videos

DSS PASS - Frequently Asked Questions

How do I know if I can create an account?

  • This website is available to clients that have CalFresh, CalWORKs, Medi-Cal, or General Relief programs that are approved, pending, or have been discontinued or denied within the past 90 days
  • If your case has been determined to be employee related you will not be able to create an account
  • When creating an account the information of the primary applicant (case payee) must be used

How do I find my Case Number?

  • Documents
    • Any Department of Social Services correspondence
  • EBT Card
    • Your case number is the last 7 digits located on the front of your EBT card
      EBT card image

How do I reset my password?

  • Click on the Login button
  • Under the Password field click on Forgot Password
  • In the Forgot Password page enter the e-mail used to create account and click Submit
  • You will receive an e-mail instruction you how to reset your password

How do I change my associated email?

  • Click on the Menu button and select Account Settings from the available options
  • Update your e-mail in the Email/Username field and click the Save button

How do I access my account if I am locked out?

  • After 6 failed attempts you will be locked out for 15 minutes
  • After 15 minutes you will be able to login again

How do I change the language?

  • Click Select Language at the top right hand corner of the page

How do I change my password when logged in?

  • Click on the Menu button and select Account Settings from the available options
  • In the Account Settings page click the Change Password button

How do I report discrepant information/if my information is incorrect what do I do?

  • Login to your account
  • Click on the Menu button and select My Case from the available options
  • Below the Case Information section click the Click Here button
  • You will be navigated to the incorrect information page where you will select the category of the information and enter in the correct information
*This form is not to be used for reporting change of address or change of phone number.

How long will it take for uploaded documents to be reviewed by a worker?

  • Please allow up to 72 hours for your document to be uploaded and viewable by a worker

How long before case updates are shown on the DSS PASS website?

  • Any updates made to a case may take between 24 and 72 hours to be viewable on this site